Privacy Policy

Effective Date: 6/11/2025

Lavender & Lemon (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with us online.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed through secure third-party gateways)

  • IP address

  • Website usage data (via cookies and analytics tools)

2. How We Collect Your Information

We collect information in two main ways:

  • Directly from you: when you fill out forms, place an order, subscribe to a newsletter, or contact us.

  • Indirectly through cookies and similar technologies: used to understand how visitors interact with our website (e.g., Google Analytics).

3. Why We Collect Your Information

We collect your information for the following purposes:

  • To process and fulfill orders

  • To send email updates or newsletters (if you opt in)

  • To respond to inquiries and provide customer support

  • To improve our website and user experience

  • To comply with legal requirements

4. How We Use Your Information

We use your information only for the purposes listed above. We do not sell your personal information. However, we may share it with trusted third-party service providers, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Email marketing platforms (e.g., Mailchimp)

  • Shipping carriers

  • Analytics tools (e.g., Google Analytics)

Each of these third parties is contractually obligated to protect your information and use it only for the services they provide to us.

5. How We Store and Protect Your Information

We take data security seriously. Your personal information is stored on secure servers, protected by encryption and access controls. Payment data is processed through secure, PCI-compliant platforms and is not stored on our servers.

6. Your Rights

Under Canadian privacy laws, you have the right to:

  • Request access to the personal data we hold about you

  • Request corrections or updates to your data

  • Withdraw consent or request deletion of your data (where applicable)
    To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar tools (such as Facebook Pixel and Google Analytics) to improve our website and marketing efforts. Cookies help us understand visitor behavior and personalize content.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect your browsing experience.

8. Third-Party Services

We may use third-party providers to help run our business (e.g., email services, payment gateways, and website analytics). These providers may collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, update, or delete your personal information, please contact:

Lavender & Lemon
Email: Amanda.e.lanthier@gmail.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check back regularly for updates.